POSITION SUMMARY

The Radiology Coordinator will attend to visitors and deals with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. The Radiology Coordinator will be responsible for light administrative clerical duties.

POSITION QUALIFICATIONS

High school graduate or equivalent, and one (1) year customer service experience preferred Healthcare setting. Must possess skill in good oral, written and interpersonal communication, grammar and spelling

Other desired qualifications:

• Demonstrates ability to consistently achieve a high level of accuracy and attention to detail
• Demonstrates perseverance, concentration, resourcefulness and good reasoning ability
• Demonstrates ability to cope with interruptions, remember pertinent guidelines, policies and procedures
• Ability to organize and prioritize work
• Ability to work as a team member
• Some knowledge of office computer software packages, including spreadsheets and word processing

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

RESPONSIBILITIES

• Answer telephone, screen and direct calls.
• Take and relay messages.
• Provide information to callers
• Provide general administrative and clerical support
• Prepare correspondence and documents
• Maintain appointment diary either manually or electronically
• Monitor and maintain office equipment

• Operate telephone system to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Maintain security by following procedures and controlling access (monitor building, issue visitor badges)
• Takes telephone request for authorizations.
• Prepares referral requests.
• Track referral process, utilizing a tracking log. Responsible for insuring referral correspondence is received and reviewed by provider.
• Generates reports that summarize referrals and authorization activity.
• Handles all incoming telephone calls and exercises judgment as to the urgency or other nature of the calls and directs them to appropriate personnel. Answers the telephone professionally, identifying self and department.
• Handles telephone information requests with courtesy, accuracy and respect for confidentiality.
• Makes future appointments and answers all inquiries
• Completes various agency forms and records Reviews patient chart for accuracy of billing information, verifying correct insurance information, accepting co-payments and running POS on all Medi-Cal/Hap cards.
• Assures timely distribution of all paperwork to all involved areas of the hospital.
• Maintains the confidentiality of patient and facility records and information.
• Immediately greets/acknowledges guest’s presence in a courteous and caring manner.
• Demonstrates the ability to prioritize and deal with immediate guest needs first, and paperwork processing second.
• Confirms appointments on a daily basis.

• Performs clerical duties, i.e., photocopying, A-Z filing, as well as other duties assigned.